No products in the cart.
Shepherdess is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Shepherdess
Farfield Mill, Garsdale Rd,
Sedbergh, Cumbria,
LA10 5LW United Kingdom
Phone: +44 (0)1539 620134
Email: alison@shepherdess.co.uk
VAT Registration Number 734130370
VAT rate 20%
You can send a cheque.
We can arrange bank transfers.
Anyway you want to pay we can do it.
Making a purchase is easy. Just browse the store, add any items that you wish to buy into the shopping cart. When finished, click on ‘Checkout’ and you will be asked for details that we need to be able to complete the order.
We accept credit card payment. If shopping from outside the United Kingdom place your order and your credit card company will convert the transaction to your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Ordered items are not charged until they are shipped.
A confirmation of order will be sent to you; this is to indicate that we have received your order. It does not indicate that a contract exists. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
This term protects Shepherdess in the case that a mistake has been made. Such as being unable to supply a particular product for some reason.
In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please indicate how you want the goods shipped. We will match your specific requirements wherever possible.
If the goods ordered are in stock we aim to deliver within 5 working days in the UK. However any item that is being made to measure may take considerably longer. You will be notified promptly of timescales.
The goods are sent by carrier or Recorded Delivery so it is important that there is someone at the delivery address to sign the receipt.
UK standard delivery: As per mail & courier prices on day of order
UK Next Day (please place your order by telephone, or email before midday): Premium price for this service
European Community: As per mail & courier prices on day of order
Rest of the World: International courier or International Royal Mail. The extra delivery charge will be added to your bill. Please telephone or e-mail for quote.
In the event of goods being out of stock necessitating more than one consignment you will only be charged once for delivery.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Value Added Tax (currently 20%) is included in the quoted price but is deducted from all orders outside the European Community. Overseas deliveries may be subject to local import duties and taxes.
When the order is placed at the Shepherdess website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
All our products are 100% guaranteed. If you are not entirely satisfied with your purchase please return the goods in their original condition and securely wrapped within 28 days. We recommend that you obtain a Proof of Posting as we cannot be responsible for goods lost or damaged in the post. The customer is responsible for the cost of postage of returned goods. We will either refund the cost of the goods to your credit card account or exchange the returned goods. Please complete the Returns Form enclosed with your goods. If you exchange items you will not be billed for the second delivery.
If you require assistance or advice, we are only too happy to answer your questions. Ring +44 (0)1539 620134 or email alison@shepherdess.co.uk
Times of contact 10.00 – 17.00 GMT
Shepherdess do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only discloses information to third-parties for goods delivery purposes.
